1 Scrum Open Assesment

Take the Scrum Open Assesment: https://www.scrum.org/open-assessments

Please note you are not allowed to copy from the test!

• What did you answer correctly?
• What questions did you not answer correctly?

2 Houston, We Have a Problem

Using the Houston Matrix, what kind of process design would you recommend for a an online ticketing system? What if the system must integrate with Facebook? What if it mush integrate with three big banks and the tax authorities?

3 Stakeholder Salience

You are to implement an IT system for handling loan applications in a big bank.

The system must be able to process loan applications.

The potential customer fills out an application online. This application then gets screened by an financial advisor. If any questions arise the case gets bumped to a Supervisor that then takes contact to the potential customer and makes sure everything checks out.

The bank sometime needs to fetch extra information like: Medical Journals, Criminal Records, etc.

At any time the potential customer can view the current status of the appliction online.

If a loan gets approved the bank sends information to the authorities.

• Who are stakeholders in this system? Where do they fit in the Stakeholder Salience model?
• How do you communicate with the stakeholders? Who do you need to keep close? Who can you move further away?
• Identify at least 5 different Use Cases for at least 3 different Users
• Draw a Use Case Diagram for the identified users and Use Cases
• Create a list of functional requirements (headlines are sufficient for now)
• Create a list of non-functional requirements

4 Scrum Team

• Is the Product Owner a stakeholder? What type?
• Is the Scrum Master a stakeholder? What type?
• Are the Developers stakeholders? What type(s)?

5 Cynefin and Liminality

Read this page: https://cynefin.io/wiki/Liminality and discus the following:

• Why did they introduce the concept of liminality?
• How can we use the liminal space to your advantage?

Read this page: https://cynefin.io/wiki/Aporetic_Turn and discus the following:

• How does Aporetic Turns work?
• How can we use Aporetic Turns to our advantage when working with IT development?

6 Cynefin and Stakeholders

How can you use Cynefin to optimize the communication to stakeholders depending on where the project is in the Cynefin framework?